Privacy Policy

Last updated: October 2026

This Privacy Policy explains how BonnerWorks ("BonnerWorks," "we," "us," or "our") collects, uses, and protects information when you visit bonnerworks.com (the "Website") or submit a service request through it. By using the Website, you agree to the practices described in this policy.

Information We Collect

Information you provide. When you submit a Service Request through the Website, we may collect:

• Your first and last name
• Your phone number
• Your email address (optional)
• The year, make, and model of your machine
• The type of machine (for example, motorcycle, ATV, side-by-side/UTV, or other powersports equipment)
• A description of the service you are requesting or the problem you are experiencing
• Whether the machine is currently running
• Any photos you choose to upload (optional)

You may also share information with us when you call, text, or email BonnerWorks directly, or when you use the chat/text widget on the Website.

Information collected automatically. Like most websites, the Website and the service providers that host it may automatically collect limited technical information, such as your browser type, device type, IP address, pages visited, and the date and time of your visit. This information is used to operate, secure, and improve the Website.

How We Use Your Information

We use the information we collect to:

• Review your service request and determine whether it is a good fit for BonnerWorks
• Contact you by phone, email, or (if you consent) text message about your request
• Ask follow-up questions about your machine and the service needed
• Discuss availability and coordinate appointment scheduling
• Provide updates about service you have requested
• Keep records of service requests and communications
• Operate, maintain, and secure the Website
• Comply with legal obligations

We do not sell your personal information.

Text Message Communications

When you submit a Service Request, you may provide your phone number so BonnerWorks can respond to your request. Providing your phone number through the Service Request form does not, by itself, constitute consent to receive text messages.

Consent to receive text messages is collected separately through the chat/text widget on the Website. If you use that widget and provide SMS consent, BonnerWorks may send you non-marketing informational and transactional text messages related to your inquiry or service, such as responses to your questions, appointment scheduling information, reminders, and service updates.

• Consent to receive text messages is optional and is not a condition of purchase.
• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to opt out at any time.
• Text HELP for assistance, or contact us using the information below.

SMS consent and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing or promotional purposes.

Sharing of Your Information

We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:

• Service providers: with companies that help us operate the Website and manage communications, such as website hosting, form processing, customer communication, and text messaging platforms. These providers may use your information only to perform services for BonnerWorks.
• Legal requirements: when required by law, subpoena, or other legal process, or when necessary to protect the rights, property, or safety of BonnerWorks, our customers, or others.
• Business transfers: in connection with a sale, merger, or transfer of all or part of the business, subject to this Privacy Policy.

As stated above, SMS consent and phone numbers collected for SMS purposes are not shared with third parties or affiliates for marketing or promotional purposes.

Cookies and Tracking Technologies

The Website and its hosting platform may use cookies and similar technologies to keep the Website working properly, remember preferences, understand how visitors use the Website, and help protect against spam and abuse. You can set your browser to refuse or delete cookies, but some parts of the Website, such as the service request form, may not work correctly if you do.

Data Security

We use reasonable administrative, technical, and physical measures to protect the information you provide. However, no website, internet transmission, or electronic storage method is completely secure, and we cannot guarantee absolute security. Please do not include sensitive information, such as payment card numbers or government ID numbers, in your service request or uploaded photos.

Data Retention

We keep service request information and related communications for as long as reasonably necessary to respond to your request, maintain business records, and meet legal obligations.

Your Privacy Rights

You may contact us to:

• Ask what personal information we have about you
• Request that we correct inaccurate information
• Request that we delete your information, subject to any records we are required to keep
• Withdraw your consent to text messages (you can also reply STOP at any time)

We will respond to reasonable requests within a reasonable time.

Children's Privacy

The Website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

Third-Party Links

The Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the "Last updated" date above. Your continued use of the Website after changes are posted means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us: